Shipping Policy

We ship worldwide.

 

USA

If you are ordering from USA we are more than happy to offer you free shipping on all orders above $95. Expected delivery time is between 3-4 business days. For USA deliveries we have partnered with DHL and Fedex. Expected customs duty for you to pay before clearing the parcel are 8%-14%. This may vary and super+ego shop is not responsible for the percentage of import duties. Import duties may vary from state to state and are exclusively depended on the customs regulations of USA.

EU (EU and non-EU countries)

If you are ordering from Europe, VAT tax will not be included in the prices you see at the checkout. Depending on the country you are ordering from, additional cost for VAT will range 17%-27% of the total price. If you are ordering from Switzerland, VAT will be around 8%. Any kind of payment on the side of the recipient, related to import of Fedex parcels, depend exclusively on the customs and other regulations of the country where the package is exported. After placing your order you will get a tracking number and will be able to track your parcel. Expected delivery time is up to 3-4 working days. We offer free shipping for orders above 85 euros.

​Australia

If you are placing an order from Australia, you can expect additional import cost to be 10% (VAT), there are no custom duties on orders bellow AUD1000. We offer free shipping on orders above AUD185.​

Tracking Your Order
Once your order has been confirmed, you will receive a shipment notification. This will include your order tracking ID.
You can track your order via the link provided in the email. If you cannot find your tracking code, please contact our customer service team customercare@superegoshop.com

If you wish to order from a country we haven't specified in this section or you have additional questions or concerns regarding your shipment, VAT and import duties,  please do not hesitate to contact us at customercare@superegoshop.com. We will do our best to assist you regarding specific additional costs that may occur. Transparency when it comes to any kind of costs that may arise on your side is one of our priorities.

International Duties/Taxes Information

 

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes may vary based on the product ordered and the specific rates set by the local government and super+ego shop is not responsible for any fees that may arise as a result of customs and tax regulations in the country of destination. Please check the customs and tax regulations in the country where you receive the shipment before ordering.

In international postal traffic, there are expected transfer times for parcels. Expected transfer times do not include the day of the reception of the parcel, non-working days of the reception and delivering operators, time of detaining the item at customs, non-working holidays of the reception and delivering operators. Super+ego shop is not responsible for any delays after the parcel has been given to the chosen delivery service.

Return & Refund Policy

Not happy with our product? No problem!

 

In the unlikely event that the goods supplied are not what you expected or you simply chose the wrong size, we are happy to return or exchange unworn, unaltered items within 14 calendar days of receipt. In order to return an item please contact customercare@superegoshop.com. Someone from our team will respond to you within 48 hours. 

Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. Please use a secure, insured and tracked delivery service (such as Fedex), as Super+ego shop cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. We will be able to issue your refund within 14 days of us receiving your cancellation notice. For international returns please mark clearly on your return invoice "Returned goods - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper.

Terms and Conditions


A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.

If you do not receive your order, and it is returned directly to super+ego shop, you will be contacted to organize re-shipment. The additional shipping cost to resend the order, will not be covered by super+ego shop and will require payment. If you do not wish to organize re-delivery of the order, the initial shipping fee (or what was originally free shipping) will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund.

All orders are subject to quality control checks and review, prior to shipment by our packing team. If your order is damaged, or if there is an item missing from your order, please contact our customer service team immediately, quoting your order number.

If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify super+ego shop customer care team immediately. The packaging must be kept for further verification and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to super+ego shop, you will be contacted to organize re-shipment, pending confirmation, the order has been quality checked.